Guide

How to evaluate an AI tool before you pay for it

A seven-point checklist for testing AI tools: accuracy, privacy, ownership of output, real costs and whether you even need a specialised tool.

How we made this: Editorial checklist based on general principles for evaluating AI software. No specific product was tested for this guide. Editorial policy.

New AI tools launch every week, and many are thin wrappers around the same underlying models. Here’s how to separate the useful ones from the noise — before your card is charged.

1. Define one task to test

“AI for marketing” is too vague to test. “Turn a product spec sheet into three Instagram captions in our brand voice” is testable. Pick one real task you do every week.

2. Compare against a general assistant first

Run the same task through a general assistant such as ChatGPT or Claude. If the specialised tool isn’t clearly better — or faster for your workflow — you may not need it. See our comparison of ChatGPT, Claude and Perplexity.

3. Test accuracy, not fluency

AI output almost always sounds good. Check:

  • Facts: pick three claims and verify them at the source.
  • Citations: do links exist and actually support the claim? Tools built around sources, like Perplexity or NotebookLM, make this easier.
  • Numbers: recalculate any figures yourself.

4. Read the data policy

Answer these questions from the tool’s own documentation:

QuestionWhy it matters
Are my inputs used to train models?Your confidential material could influence future outputs
Can I opt out?Some tools allow it only on paid or business plans
How long is data retained?Shorter retention reduces risk
Where is data processed?Relevant for POPIA and client contracts

5. Check who owns the output

For images, video, voice and music especially, read the terms on commercial use. Some plans restrict it; some make your creations public by default. If you’re creating for clients, make sure you can pass the rights on.

6. Understand the real cost

AI pricing often uses credits or usage caps. Estimate how many outputs you need per month and convert that to credits. Our guide to reading SaaS pricing pages covers the common traps.

7. Plan for human review

Decide who checks the AI’s work before it goes out. Budget that time. A tool that produces drafts in seconds but needs 30 minutes of fixing may not save you anything.

A one-page scorecard

Score each from 1 to 5 during your trial:

  • Quality on your task
  • Accuracy and sourcing
  • Data and privacy fit
  • Output rights
  • Cost at your realistic usage
  • Time saved after review

Anything that scores low on accuracy or privacy should be a no, however impressive the demo. Browse the AI tools database to build your shortlist.

Frequently asked questions

Do I need a specialised AI tool or will a general assistant do?

Often a general-purpose assistant handles writing, summarising and brainstorming well. Specialised tools earn their place when they add workflow features — templates, integrations, brand controls, collaboration — that you would otherwise build yourself.

Can I trust what an AI tool tells me?

Treat AI output as a first draft. Language models can produce confident, plausible statements that are wrong. Prefer tools that cite sources, and check anything important against the original source.

Is it safe to paste business data into an AI tool?

Read the tool's data-use policy first. Look for whether your inputs are used for training, how long data is retained, and whether business plans offer stronger guarantees. Avoid pasting personal information about customers unless you are sure it's allowed.

Tools mentioned

ChatGPT

AI Writing

OpenAI’s general-purpose AI assistant. You type (or speak) a request and it replies conversationally — drafting text, explaining topics,…

Main use
Drafting emails and posts
Free plan
Not yet verified
Pricing
Not yet verified
Last reviewed
Not yet reviewed

Claude

AI Writing

Anthropic’s AI assistant. Like other chat assistants it drafts, edits, analyses and explains, and it is often used for working through…

Main use
Reviewing contracts or reports for key points
Free plan
Not yet verified
Pricing
Not yet verified
Last reviewed
Not yet reviewed

Perplexity

AI Research

An AI-powered answer engine that searches the web and responds with a written answer plus links to its sources, so you can check where…

Main use
Quick research with sources
Free plan
Not yet verified
Pricing
Not yet verified
Last reviewed
Not yet reviewed

NotebookLM

AI Research

A Google research assistant grounded in the sources you upload. Add documents, notes or links and ask questions — answers reference your…

Main use
Studying for exams
Free plan
Not yet verified
Pricing
Not yet verified
Last reviewed
Not yet reviewed

Comparisons

Side-by-side pages for tools covered here.

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